Refund policy

Return and Refund Policy

Thank you for shopping with The Clark Collection. We value your satisfaction and aim to make your shopping experience seamless. Please read our return and refund policy below:

1. Return Eligibility

Returns are accepted within 30 days from the date of delivery.

Items must be returned in their original condition, with all tags and packaging intact.

Items showing signs of wear or damage that were not present at the time of purchase will not be eligible for a return.

2. Items Not Eligible for Return

Items marked as "final sale" are not eligible for return.

3. How to Initiate a Return

To initiate a return, please contact our customer service team at info@clarkcollection.co.uk with your order details.

Once your return request is approved, you will receive instructions on how to ship your item back to us.

4. Return Shipping

Customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

5. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within 5-7 business days.

6. No Restocking Fee

We do not charge a restocking fee for returns.

If you have any questions about our return and refund policy, please don’t hesitate to reach out to our customer service team. We are here to assist you!